When you are ready to ship your neck or guitar please do the following:
If you have not already spoken with us, call to discuss your refret first. If you get our msg machine leave a message and we will call you back! Or email us here to discuss it.
We answer every email! Make sure you have whitelisted us in your email client.
Overzealous ISP’s, especially Gmail, are sometimes marking our correspondence with you as spam. If you have not heard from us, check your spam/promotions folder and please whitelist us or you may miss our reply.
** Ship your neck or guitar to this address and fill out the form on the left. **
Aperio Guitar LLC
3276 Buford Dr.
Suite 104, Box 216
Buford, GA 30519
*** Make sure to include the tuners on your neck!
We do not accept payment until the work is completed. We take all major credit cards.
1. If you haven’t already done so please contact us by email or phone to discuss your needs for your guitar or neck.
2. Package your neck or guitar ready for shipping, print a label with the carrier of your choice and attach it to the box. Remember to leave the machine heads and nut on the headstock.
3. Fill out the Return Shipping Form to the left. Send it and we’ll send you a copy of it. It’s important for us to know the return shipping information to prepare your invoice when we have finished your refret and also to have a record of the fret wire size if we discussed it. Also, please let us know the tracking number (even if you email it later) so we know when to expect it.
Tips on shipping:
The form on the left is for our return Shipping To You and your fret selection if you know it. If not we will discuss it.
When shipping Les Pauls or similar guitars with angled headstocks, loosen the strings to relieve tension on the head stock during shipping.
Insurance is the most expensive part of shipping. Many customers choose not to insure and some do- it is up to you. WE STRONGLY SUGGEST YOU INSURE YOUR SHIPMENT. On rare occasion all shippers have been known to damage packages.
If we can return ship to your place of work or business you can avoid the Signature Required fee on return shipping if someone is available there to receive your package.
If we are return shipping to your home address you may want to select Signature Required on the form unless you know you will be home. If you’re not at home the carrier will leave your neck or guitar at your door without the Signature Required option. We will add the return shipping cost to your invoice.
That’s all there is to it!
When we receive your neck or guitar:
When we receive your neck or guitar we will take pictures of it and contact you with a link to the pictures on Dropbox so you will know it is safe and sound.
If you shipped the complete guitar we will play and evaluate it to assure all features are functional. If we find something is not working such as pickups, switches, controls or other items we will notify you and ask how you would like to address the issues before we start the refret.
We will provide you with pictures of your neck being refretted when it makes the bench. Many people are interested to see their neck being refretted.
Thank you and please contact us if you have any questions.