Instructions: Please Read

If you have not already spoken with us, call or email to discuss your refret first. If you get our answering machine leave a message and we’ll call you back! Email us here to discuss it. Email works best as we get tons of spam calls and we often let the machine pick up.

Reservations are required. We prefer that you keep your guitar rather than us holding it at our shop for months waiting for a refret. If everyone stays on time we can hold the turnaround time at 1 to 2 weeks. We do need to have your guitar/neck here the FRIDAY BEFORE YOUR RESERVATION DATE, so please plan accordingly. If we get it here late, we must squeeze you in between the other reservations that arrived on time and the turnaround time will be delayed.

A 15.00 reservation deposit is required. This eliminates bad reservations that people don’t honor.  The deposit will be fully applied to your refret invoice however it is not-refundable if the reservation is not kept. This helps insure only serious customers make reservations and keeps refret schedules timely for you and us.

If you’re local you must still make a reservation. Call or email us and we’ll set an appointment for close to your reservation date for you to drop off your guitar or neck at our home/shop address.

We do not accept payment until the work is completed. We take all major credit cards.

When you’re ready to commit to a stainless refret please fill out the form on the left or top.  If you want insurance on the return shipping, PLEASE SPECIFY THE DOLLAR AMOUNT. If you leave this field blank no insurance will be applied to your return shipping.  When finished you’ll be directed to a payment page for the deposit. If we don’t receive the deposit within 24 hours we will cancel your reservation.

You will be sent an email with your reservation date and refret selections.

>>>PLEASE NOTE: If you don’t receive an email (it’ll be from Bette) within 2 weeks before your date, check your SPAM folder & whitelist for all emails from aperioguitar.com. You’ll get important emails as the time approaches concerning shipping info & your reservation date. PLEASE check your emails!<<<

** 6-7 days before your reservation date ship your neck/guitar to this shipping address: **

Aperio Guitar LLC
722 Collins Hill Rd.
Suite H, Box 406
Lawrenceville, GA 30046

*** Make sure to include the tuners on your neck!

If you’re local and bringing your instrument over, here is our home/shop address:

1029 Oak Moss Drive
Lawrenceville, GA 30043

Package your neck or guitar ready for shipping, print a label with the carrier of your choice and attach it to the box. Remember to leave the machine heads and nut on the headstock.

With the reservation email you received from us please let us know that you have shipped your neck/guitar so we know it’s on the way. Please email us the tracking number too.

Tips on shipping:

When shipping Les Pauls or similar guitars with angled head stocks, loosen the strings to relieve tension on the head stock during shipping.

Insurance is the most expensive part of shipping components.  Many customers choose not to insure and some do- it is up to you, shipping is on you. WE STRONGLY SUGGEST YOU INSURE YOUR SHIPMENT. On rare occasion all shippers have been known to damage packages. Still, we’ve been very lucky through the years, so excessive insurance amounts are not necessary. On the form please specify the dollar amount if you choose to have it insured on your return shipping. If you leave this field blank no insurance will be applied to your return shipping.

You DO NOT need “Signature Required” when shipping to us at the Collins Hill Rd. address. It is a UPS store and they sign for everything by default.  It will save you a few dollars on shipping here.

If we can return ship to your place of work you can avoid the Signature Required fee on return shipping if someone is available there to receive your package.

If we’re return shipping to your home address you may want to select Signature Required on the form unless you know you will be home. If you’re not home the carrier will leave your neck or guitar at your door without the Signature Required option.

We will add the return shipping cost to your invoice.

That’s all there is to it!

When we receive your neck or guitar:

When we receive your neck or guitar we will take pictures of it and contact you with a link to the pictures on Dropbox so you’ll know it is safe and sound.

If you shipped the complete guitar Greg will play and evaluate it to assure all features are functional. If he finds something is not working such as pickups, switches, controls or other items he will notify you and ask how you’d like to address the issues before starting the refret.

We will provide you with pictures of your neck being refretted when it makes the bench. Many people are interested to see their neck being refretted.

**** Please note a refret is an invasive procedure and all necks are subject to minor cosmetic chipping and imperfections in the refret procedure and in shipping. Most times they do not occur. When they do occur we patch them though the patched areas are visible.

Thank you and please contact us if you have any questions.

Greg Hails